If your India eVisa passport scan is not uploading, the issue is usually related to file format, size limits, or scan clarity. A structured troubleshooting approach helps you fix the file quickly and avoid repeated submission problems.
For guided support with India eVisa document preparation, visit https://leso.co.in/india-evisa-apply.
Why Passport Scan Upload Fails on India eVisa
Upload failure can happen even when the scan looks acceptable at first glance.
- Unsupported file type: Extension or internal format does not match accepted upload rules.
- Oversized file: File exceeds portal upload limit.
- Poor scan quality: Blurred or low-contrast text fails readability checks.
- Session interruption: Browser/network disruption during upload process.
Correct File Format, Size, and Resolution Requirements
Before reuploading, verify the technical specs shown on the upload screen.
- Use only accepted file format and correct extension.
- Adjust file size to allowed range without heavy quality loss.
- Maintain readable resolution with visible passport text and MRZ lines.
- Confirm full page is visible without cropped edges.
How to Re-scan and Optimize Passport Image Quality
- Use even lighting to avoid shadows and glare.
- Capture straight alignment with all corners visible.
- Avoid aggressive compression that blurs key text.
- Review at zoom level to confirm details are sharp.
Phone scans can work if the image is flat, clear, and complete.
Common Technical Errors During Upload and Fixes
- Repeated upload failure: Rename file and retry in a clean browser session.
- Session issues: Clear cache or use another browser/device.
- Format warnings: Export again from original scan instead of repeated conversions.
- Stuck upload: Check network stability and retry once connection is steady.
Final Validation Checklist Before Submitting Again
- Passport page fully visible and uncropped
- File format and size match portal requirements
- Text, MRZ lines, and number fields are readable
- Fresh upload completed without interruption
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Frequently Asked Questions
Why does my passport scan fail to upload on India eVisa?
Common causes include unsupported file format, oversized file, unclear scan quality, or an interrupted upload session.
What file format should I use for passport scan upload?
Use the accepted format shown on the upload page and avoid format conversions that can corrupt the file structure.
How can I reduce file size without making text blurry?
Use moderate compression, keep original aspect ratio, and review readability of MRZ lines and passport details before upload.
Does phone camera scanning work for passport upload?
It can work if lighting is even, edges are visible, and text is sharp. Avoid shadows, glare, and angled shots.
What should I do if upload keeps failing repeatedly?
Rename the file, clear browser cache, switch browser or device, and retry with a freshly exported scan that meets portal rules.
Can a cropped passport image cause rejection later?
Yes. If important details or edges are cut off, the application can be refused even if upload succeeds.
