LeSo Terms and Conditions

Last Updated: February, 2025

1. Applicability of the Agreement

1.1 Introduction

This Terms and Conditions Agreement (the "Agreement") is a legally binding document between TippingPoint Fintech Private Limited (TPFPL), operating under the brand LeSo, and the User (referred to as “You” or “User”) who accesses, uses, or engages with LeSo’s services, including but not limited to visa processing, travel bookings, and tour arrangements.

This Agreement governs the terms, policies, and obligations of both LeSo and the User, ensuring transparency, compliance, and the smooth execution of services.

1.2 Scope of Services

This Agreement applies to all transactions, inquiries, and engagements related to LeSo’s services, including:

• Visa Assistance Services: Facilitating visa applications by providing guidance, documentation verification, and submission support.
• Tour Services: Booking and managing travel packages, hotel accommodations, flights, and excursions.
• Payment Processing: Handling payments via multiple methods, including credit cards, bank transfers, and digital wallets.
• User Support & Complaints: Offering customer service channels for addressing grievances, disputes, and service-related queries.

LeSo does not provide any services beyond those explicitly mentioned in this Agreement. Users must refer to this document before engaging in any transactions with LeSo.

1.3 Legal Binding Nature

By accessing or using LeSo’s services, You agree to abide by these Terms and Conditions. This Agreement is enforceable under Indian Contract Law, and non-compliance may result in:

• Service termination
• Legal action
• Financial penalties (if applicable)

Users who disagree with any part of this Agreement should immediately discontinue the use of LeSo’s services.

1.4 Parties Covered by This Agreement

This Agreement applies to:

• Individual Users: Customers applying for visas or booking tours for personal or business travel.
• Corporate Clients: Companies, organizations, or agencies availing bulk visa services or group travel bookings.
• Vendors & Partners: Third-party service providers (hotels, airlines, transport companies) integrated with LeSo.

Each party engaging with LeSo acknowledges and agrees to be legally bound by the terms outlined herein.

1.5 Territorial Jurisdiction & Limitations

LeSo’s services are primarily available for Indian passport holders applying for visas to various countries, as well as travelers booking tours internationally. However, LeSo:

• Does not guarantee visa approval, as it is at the discretion of embassies/consulates.
• Is not liable for restrictions imposed by foreign governments (such as entry bans or COVID-19 travel restrictions).
• Does not operate in jurisdictions where its services are legally restricted or prohibited.

LeSo reserves the right to refuse services to Users residing in regions where its operations are not permitted or feasible.

1.6 Changes & Updates to This Agreement

LeSo reserves the exclusive right to modify, update, or revise this Agreement at any time without prior notice. Changes may occur due to:

• Amendments in visa regulations.
• New government policies affecting travel or payments.
• Operational updates in LeSo’s services.

Users are advised to regularly review this Agreement, as continued use of LeSo’s services constitutes acceptance of any modifications.

1.7 Acceptance of Terms

By using LeSo’s website, mobile applications, or customer service platforms, You expressly acknowledge and confirm that:

• You have read, understood, and accepted the Terms and Conditions.
• You are legally eligible to enter into this Agreement.
• You agree to comply with the policies, procedures, and obligations set forth in this document.

Failure to adhere to these terms may result in immediate suspension of services and/or legal consequences.

2. User Responsibilities and Acknowledgments

2.1 Obligation to Provide Timely and Accurate Information

Users must ensure that all personal, travel, and visa-related details submitted to LeSo are accurate and up to date. Incorrect or incomplete information may lead to delays, additional charges, rejection of applications, or cancellation of bookings.

Users are responsible for verifying their details before submission and must respond promptly to any clarification requests from LeSo.

2.2 Responsibility for Legal and Travel Compliance

Users must comply with local and international travel laws, including visa conditions, immigration rules, and country-specific entry requirements. LeSo is not responsible for issues arising from non-compliance, including denied entry, deportation, or penalties imposed by authorities.

2.3 Travel Documentation and Passport Validity

Users must ensure their passport is:
✔ Valid for at least six months beyond the intended travel date.
✔ Not damaged, expired, or blacklisted by any country.
✔ Has the required visa pages available for stamping.

LeSo is not liable for visa rejection due to passport-related issues.

2.4 Health, Vaccination, and Safety Requirements

Users must comply with health-related entry requirements, including mandatory vaccinations, health declarations, and medical screenings. Some destinations require yellow fever, polio, or COVID-19 vaccinations, and failure to comply may result in denied boarding or entry restrictions.

Users are advised to check with relevant embassies and airlines before travel.

2.5 Financial Responsibility

Users must ensure that they have:

• Sufficient funds to cover their travel expenses as required by immigration authorities.
• A valid international payment method to complete transactions without delays.
• Cleared all pending payments before availing LeSo’s services.

LeSo reserves the right to suspend or cancel services for users with unsettled dues or payment disputes.

2.6 Visa & Immigration Interview Responsibilities

For visa applications requiring an in-person interview, users must:
✔ Attend the interview at the designated time and location.
✔ Carry all required original documents.
✔ Follow the embassy’s dress code and conduct policies.

LeSo only facilitates visa applications but is not responsible for interview performance or decision outcomes.

2.7 Booking and Travel Itinerary Verification

Users must verify all flight, hotel, and tour package details before confirming a booking. Any errors or omissions in booking details must be reported immediately to avoid last-minute complications.

LeSo is not responsible for missed flights, incorrect hotel check-ins, or itinerary mismatches due to user oversight.

2.8 Respectful and Ethical Use of Services

Users must interact professionally and respectfully with LeSo’s staff and support team. Abusive behavior, threats, or fraudulent claims may lead to service termination and blacklisting from future transactions.

2.9 Communication and Timely Response

Users must respond to LeSo’s emails, calls, or messages within 24-48 hours when requested for:

• Additional documents.
• Payment verification.
• Urgent travel updates.

Failure to respond promptly may result in processing delays, cancellations, or financial penalties.

2.10 Liability for Misuse of Services

Users must not misuse LeSo’s services for fraudulent activities, including:
🚫 Submitting fake documents for visa processing.
🚫 Engaging in money laundering or financial fraud.
🚫 Using visa or tour services for unauthorized travel purposes.

LeSo reserves the right to terminate services, report fraudulent activity to authorities, and pursue legal action if necessary.

3. Visa Services Terms

3.1 Role of LeSo as a Visa Facilitator

LeSo acts as a third-party visa processing facilitator and assists Users with the preparation, submission, and tracking of visa applications. However, LeSo does not have the authority to grant or reject visas, as the final decision lies solely with the respective embassy, consulate, or immigration authorities.

LeSo’s responsibilities include:
✔ Providing a list of required documents and submission guidelines.
✔ Assisting with form filling and visa appointment scheduling.
✔ Offering document verification to minimize errors.
✔ Providing updates on visa processing status when available.

LeSo is not responsible for embassy delays, missing documents, or rejection of applications due to user-provided errors.

3.2 No Guarantee of Visa Approval

Visa approval is at the sole discretion of the respective consulate or embassy. LeSo cannot influence or guarantee the issuance of a visa under any circumstances.

Possible reasons for visa rejection include but are not limited to:

• Incomplete or incorrect documentation.
• Failure to meet eligibility criteria.
• Negative travel or immigration history.
• Suspected fraudulent activities.
• Inability to prove sufficient financial means.

Users acknowledge that even if LeSo assists with the application, the final outcome is not within LeSo’s control.

3.3 Visa Fees and Service Charges

Visa fees are set by embassies/consulates and are non-refundable, even if the application is rejected.

LeSo charges a separate service fee for processing and facilitating the application, which covers:
✔ Documentation guidance and review.
✔ Application form assistance.
✔ Embassy appointment scheduling (if applicable).
✔ Customer support for application tracking.

🔴 Refund Policy:

• Visa fees and service charges are non-refundable, regardless of the outcome.
• In case of application withdrawal before submission, only a partial refund (if applicable) may be provided for LeSo’s service fees.
• Embassy fees, biometric charges, and government taxes are strictly non-refundable.

3.4 User Responsibilities for Visa Applications

Users must:
✔ Submit all documents in the correct format and as per embassy requirements.
✔ Ensure their passport is valid for at least six months beyond the intended travel date.
✔ Provide genuine and truthful information to avoid application denial or blacklisting.
✔ Attend the visa interview, if required, and comply with all embassy requests.

Failure to meet these requirements may result in visa rejection, for which LeSo is not liable.

3.5 Processing Time and Delays

Visa processing times vary based on:

• The embassy’s workload.
• Public holidays in the processing country.
• The complexity of the application.
• The need for additional documents or interviews.

LeSo provides an estimated processing time but does not guarantee specific approval timelines. Delays may occur due to embassy backlogs, system failures, or sudden policy changes.

3.6 Embassy Interview Assistance

Certain visas require in-person interviews at embassies or consulates. LeSo can assist Users by:
✔ Scheduling the interview at a suitable date and time.
✔ Providing a list of frequently asked questions.
✔ Offering guidance on dress code and expected conduct.

However, LeSo does not attend the interview on the User’s behalf and is not responsible for the outcome.

3.7 Biometric and Medical Requirements

Some visa applications require:
📌 Biometric data submission (fingerprints, digital photographs).
📌 Medical tests or health screenings, especially for long-term or work visas.

Users must comply with these requirements as per the embassy’s instructions. Failure to attend biometric or medical appointments may result in visa denial.

3.8 Legal Consequences of Visa Overstay or Misuse

Users granted a visa through LeSo’s facilitation must:
✔ Abide by the visa validity period and exit before expiry.
✔ Follow the intended purpose of travel (e.g., a tourist visa cannot be used for employment).

🚨 Violations May Lead To:

• Fines, penalties, or blacklisting from future visa applications.
• Deportation or legal action by immigration authorities.
• Denial of future visas due to overstay history.

LeSo is not responsible for Users who misuse their visas or violate immigration laws.

3.9 Re-application After Visa Rejection

If a visa application is rejected, LeSo can assist with reapplying by:
✔ Identifying the reasons for rejection based on the embassy’s feedback.
✔ Suggesting improvements in the next application attempt.
✔ Assisting in drafting a new visa cover letter or appeal request.

However, Users must wait for the mandatory cooling-off period before reapplying (as specified by the embassy).

3.10 Limitation of Liability

LeSo’s role is strictly limited to visa facilitation. The company is not liable for:
🚫 Embassy policies or sudden rule changes.
🚫 Delays due to embassy or consulate workload.
🚫 Rejections due to User-provided incorrect information.
🚫 Loss of documents by courier services.

Users acknowledge that engaging with LeSo does not guarantee visa approval and that all responsibility for providing accurate information rests with them.

4. Tour Services Terms

4.1 Scope of LeSo’s Tour Services

LeSo provides comprehensive travel solutions, including:
✔ Tour package bookings for domestic and international destinations.
✔ Flight and hotel reservations through partnered service providers.
✔ Customizable itineraries based on User preferences.
✔ Ground transportation, sightseeing tours, and optional add-ons.

LeSo acts as a travel aggregator, sourcing services from third-party airlines, hotels, transport providers, and local tour operators. LeSo is not the direct service provider for these arrangements but facilitates seamless travel planning.

4.2 Tour Booking Confirmation and Process

Users must provide accurate details, including travel dates, destinations, number of travelers, and accommodation preferences. Once a booking is made:

• A confirmation email with the itinerary and payment details will be sent to the User.
• Full payment must be completed before confirmation of services.
• Any modifications must be requested before ticket/hotel confirmation to avoid extra charges.

LeSo reserves the right to cancel or modify bookings due to pricing errors, unavailability, or force majeure situations.

4.3 Cancellation and Modification Policy

Users can modify or cancel their bookings under the following conditions:
✔ Before Final Confirmation: Changes can be made with no penalty.
✔ After Confirmation but Before Departure: Cancellation fees may apply based on supplier terms.
✔ Last-Minute Cancellations: No refunds may be provided for cancellations made within 48 hours of travel.

🔴 Important Notes:

• Airlines, hotels, and tour operators have different cancellation policies; Users must check before confirming.
• Refunds, if applicable, will be processed as per supplier terms and may take up to 30 business days.
• No refunds will be provided for no-shows or missed flights due to User error.

4.4 Travel Documentation Responsibility

Users must ensure they have valid passports, visas, and necessary permits before booking any tour. LeSo is not responsible for travel disruptions caused by:
🚫 Expired or invalid passports.
🚫 Visa rejections or incorrect documentation.
🚫 Government-imposed travel bans or restrictions.

LeSo will provide guidance on required travel documents but holds no liability for compliance issues.

4.5 Travel Insurance & Risk Acknowledgment

LeSo strongly recommends that Users purchase comprehensive travel insurance covering:
✔ Trip cancellations and flight delays.
✔ Medical emergencies and hospitalization abroad.
✔ Lost baggage or stolen property.

LeSo does not provide travel insurance and is not responsible for financial losses due to unforeseen events. Users travel at their own risk and must assess all factors before booking.

4.6 Itinerary Changes and Force Majeure Events

LeSo strives to deliver the planned itinerary, but in certain cases, changes may be necessary due to:

• Weather disruptions (e.g., storms, floods).
• Airline schedule changes or cancellations.
• Government-imposed restrictions or local strikes.

If modifications are required, LeSo will:
✔ Provide an alternative tour arrangement of similar value.
✔ Offer a partial refund (if applicable) for missed experiences.
✔ Work with local partners to minimize inconvenience to Users.

LeSo is not liable for delays, reschedules, or losses incurred due to factors beyond its control.

4.7 User Conduct and Liability

Users are expected to adhere to local laws and respect cultural norms during their travels. Any misconduct, including:
🚨 Disruptive behavior on flights, hotels, or tour sites.
🚨 Vandalism or illegal activities.
🚨 Violation of local government policies.

… may result in immediate cancellation of services without refund, and Users will be solely responsible for any legal consequences.

4.8 Refund Policy & Dispute Resolution

Refunds for unused or canceled tour components are subject to:

• Hotel and airline policies on cancellations.
• Non-refundable deposits (if applicable).
• Administrative fees for booking modifications.

LeSo will mediate disputes between Users and service providers, but final refund decisions lie with the respective service provider.

5. Pricing, Payments, and Refunds

5.1 Transparent Pricing Structure

LeSo follows a dynamic pricing model, meaning prices for visas, tours, flights, and hotels may fluctuate based on:
✔ Availability and demand (e.g., peak seasons may have higher rates).
✔ Currency exchange rates (for international bookings).
✔ Airline, hotel, and supplier pricing policies.

All prices listed on the LeSo platform are inclusive of taxes and applicable fees, unless explicitly stated otherwise. Users are responsible for reviewing all costs before confirming their bookings.

5.2 Payment Methods and Processing

LeSo offers multiple secure payment methods, including:
✔ Credit/Debit Cards (Visa, MasterCard, Amex, Rupay).
✔ UPI & Digital Wallets (PhonePe, Google Pay, Paytm).
✔ Net Banking & Bank Transfers (for bulk or corporate bookings).

Users must ensure successful payment processing before their bookings or visa applications can be confirmed.

🔴 Important Notes:

• Payments may be subject to processing delays due to bank verification or technical issues.
• LeSo does not store sensitive payment information and uses third-party secure payment gateways for transactions.
• Some services may require full prepayment to confirm bookings.

5.3 Partial Payments and Installments

For selected tour packages, LeSo may offer installment options, where Users can:
✔ Pay an initial deposit to secure the booking.
✔ Clear the remaining balance before the final confirmation deadline.

If the User fails to pay the remaining amount on time, the booking may be canceled, and the deposit may not be refunded, depending on the cancellation policy.

5.4 Refund Policy for Visa Services

LeSo strictly follows embassy regulations for visa applications, meaning:
🚫 Visa fees are non-refundable, even if the application is rejected.
🚫 LeSo’s service charges are also non-refundable once the application is submitted.
🚫 Embassy appointment fees, biometric fees, and processing charges are non-recoverable.

If a User decides to withdraw their visa application before submission, LeSo may provide a partial refund for the service fee, but the final amount depends on the stage of processing.

5.5 Refund Policy for Tour Services

LeSo facilitates travel services but does not directly control airline, hotel, or transport refund policies. Refunds for canceled or modified bookings depend on:
✔ The airline’s/hotel’s refund policy (e.g., some budget airlines do not offer refunds).
✔ The time of cancellation (early cancellations may be eligible for a higher refund).
✔ Non-refundable components (some promotional fares and hotel deals are non-refundable).

🔴 Refund Timeline:

• Refund processing can take up to 30 business days, depending on the supplier’s policy.
• Bank or credit card refunds may take additional 7-14 days after approval.

LeSo is not responsible for refund delays caused by airlines, hotels, or payment providers.

5.6 Chargebacks and Payment Disputes

Users must only initiate chargebacks or payment disputes if:

• They have not received the service they paid for.
• There is a billing error on their transaction.
• Their payment method was fraudulently used.

🔴 Unauthorized chargebacks (e.g., disputing a legitimate visa or tour purchase) may result in:
🚨 Legal action from LeSo to recover funds.
🚨 Permanent suspension from using LeSo’s services.
🚨 Blacklist reporting to prevent future fraudulent claims.

5.7 Hidden Fees and Additional Charges

LeSo maintains transparent pricing, but Users must be aware of:
✔ Additional hotel taxes or resort fees, which may be payable at check-in.
✔ Visa stamping or exit fees, applicable in some countries.
✔ Flight rescheduling charges, in case of voluntary modifications.

LeSo provides an upfront breakdown of all known costs before confirmation, but Users must check local travel policies for any unforeseen additional expenses.

5.8 Discounts, Promotional Offers, and Coupons

LeSo occasionally runs discount campaigns and promotional offers, subject to:
✔ Limited availability and expiry dates.
✔ Minimum booking requirements (e.g., discounts may apply only to bookings above ₹10,000).
✔ Non-applicability to certain services (some tours or visa categories may be excluded).

Discounts cannot be combined unless explicitly stated, and promotional bookings are often non-refundable.

5.9 No Refund for No-Shows or Travel Issues

Users are fully responsible for ensuring they:
✔ Arrive at the airport on time for flights.
✔ Have valid travel documents (passport, visa, health certificates).
✔ Comply with airline baggage and security regulations.

🚨 LeSo is not responsible for:

• Missed flights due to User delays.
• Being denied boarding due to visa/passport issues.
• Canceled trips due to personal emergencies (Users must have travel insurance for such cases).

5.10 Refund Handling for Canceled Trips by LeSo

If LeSo has to cancel a tour or service due to:
✔ Supplier bankruptcy (e.g., airline shutdown).
✔ Natural disasters or political unrest.
✔ Major operational failures.

Users will be offered:
✔ A full refund, if no services were utilized.
✔ A partial refund, if some services were already used.
✔ An alternative booking option, if available.

LeSo ensures fair refund policies for cancellations caused by unforeseen circumstances but follows supplier terms.

6. Right to Refuse Services

6.1 LeSo’s Discretion to Decline Service

LeSo reserves the right to refuse, cancel, or deny services to any User under certain conditions, including but not limited to:
✔ Non-compliance with visa or tour service requirements.
✔ Submission of fraudulent or misleading information.
✔ Violation of applicable laws or travel regulations.
✔ Abusive, aggressive, or inappropriate behavior towards LeSo’s staff.
✔ Failure to make timely payments for booked services.

LeSo’s decision to refuse services is final and will be communicated to the User with an appropriate explanation, where applicable.

6.2 Fraudulent or Suspicious Transactions

LeSo has a zero-tolerance policy for fraudulent transactions, including:
🚨 Submitting fake or altered visa documents.
🚨 Using stolen or unauthorized payment methods.
🚨 Providing false identity or travel details.
🚨 Attempting chargeback fraud after availing services.

If fraudulent activity is detected, LeSo reserves the right to:
✔ Report the User to authorities and blacklist them.
✔ Cancel all pending applications and bookings.
✔ Pursue legal action for financial recovery.

6.3 Refusal Due to Government or Legal Restrictions

LeSo must comply with Indian and international laws governing travel, visas, and financial transactions. LeSo cannot provide services if:

• The User is legally prohibited from traveling (e.g., government travel bans, criminal restrictions).
• The User is requesting services that violate sanctions or international policies.
• The destination country has imposed sudden entry restrictions or visa suspensions.

In such cases, LeSo cannot be held liable for service refusal, and refunds (if applicable) will be processed as per policy.

6.4 Non-Payment or Chargeback Abuse

Users must ensure full payment clearance for all booked services. LeSo may refuse service or cancel bookings if:
✔ The payment is declined, reversed, or flagged for security concerns.
✔ The User initiates a chargeback dispute without attempting resolution with LeSo first.
✔ The payment is identified as suspicious or unauthorized.

LeSo reserves the right to ban Users with repeated payment failures or chargeback abuse.

6.5 Violation of Terms and Conditions

If a User violates any terms outlined in this agreement, LeSo may:
✔ Immediately terminate services without refund.
✔ Block the User from future transactions.
✔ Take necessary legal or administrative actions.

Examples of violations include:

• Disruptive conduct at a booked hotel or tour.
• Misuse of visa services for unauthorized purposes.
• Attempting to circumvent LeSo’s policies through dishonest means.

LeSo’s enforcement of these policies ensures a safe and fair experience for all Users.

7. Modification of Services

7.1 LeSo’s Right to Modify Services

LeSo reserves the right to change, update, modify, or discontinue any of its services, including but not limited to:
✔ Visa assistance and processing procedures.
✔ Tour packages, pricing, and inclusions.
✔ Payment structures, refund policies, and cancellation terms.
✔ Website functionality, booking platforms, and customer support channels.

These modifications may be made without prior notice in response to:

• Government regulation changes affecting visas or travel.
• Supplier (airline, hotel, embassy) policy updates.
• Operational adjustments to improve user experience.
• Currency fluctuations or cost increases.

7.2 Impact on Existing Bookings

If a service modification affects an already booked visa or tour, LeSo will:
✔ Notify the User as soon as possible.
✔ Offer an alternative service or equivalent option.
✔ Provide a partial or full refund (if applicable) if the modification is significant.

🔴 Example Scenarios:

• If an embassy changes its visa fee structure, the User may need to pay the updated fee before processing continues.
• If a hotel in a tour package becomes unavailable, LeSo will arrange a similar or upgraded hotel.

LeSo will ensure that any modifications are communicated transparently to minimize inconvenience.

7.3 User-Initiated Modifications

Users may request modifications to their bookings under the following conditions:
✔ Visa Applications: Once submitted, visa applications cannot be modified, except for minor updates requested by the embassy.
✔ Tour Bookings: Changes to flight dates, hotel stays, or itinerary details may be possible before confirmation, but fees may apply.
✔ Payment Plans: Users may request to switch to a different payment method before the transaction is completed.

LeSo does not guarantee that all modification requests will be accepted, as they depend on third-party policies (airlines, embassies, hotels, etc.).

7.4 Force Majeure Modifications

LeSo may need to alter or cancel services due to uncontrollable external factors, including:

• Political unrest, war, or border closures.
• Natural disasters like floods, earthquakes, or pandemics.
• Sudden embassy shutdowns or visa suspensions.
• Airline strikes or mass cancellations.

🔴 User Rights in Force Majeure Cases:

• If a trip is canceled due to force majeure, LeSo will attempt to reschedule or provide a credit for future use.
• Refund eligibility depends on supplier policies (e.g., airline/hotel terms).

LeSo is not responsible for losses due to unforeseen global events but will work with Users to find the best possible resolution.

7.5 Technology and Platform Modifications

LeSo continually improves its website, booking systems, and automation tools. Users may experience:
✔ New features or design changes in the online platform.
✔ Temporary service downtimes for system upgrades.
✔ Enhanced security protocols affecting login or payment processes.

LeSo will notify Users in advance of major updates that impact their bookings.

8. Currency Exchange & International Payments

8.1 Currency Conversion and Exchange Rate Fluctuations

LeSo provides services that may require transactions in multiple currencies, depending on the destination country, visa fees, and tour packages. Users acknowledge that:
✔ Visa fees, flight tickets, and hotel bookings may be subject to currency exchange rates.
✔ The exchange rate at the time of payment will be final, and LeSo is not responsible for fluctuations after the transaction.
✔ Some payments may be processed in foreign currencies, leading to conversion fees imposed by banks or card issuers.

🔴 Example Scenarios:

• If a User books a Europe tour in INR but the hotel partner charges in EUR, the final amount may vary based on real-time conversion rates.
• If an embassy updates visa fees in USD, Users must pay the exact amount applicable on the day of submission.

LeSo does not control or set exchange rates; rates are determined by banks, payment gateways, and financial institutions.

8.2 Accepted Payment Methods for International Transactions

LeSo accepts multiple payment methods for international transactions, including:
✔ Credit/Debit Cards (Visa, MasterCard, American Express).
✔ UPI & Digital Wallets (For INR payments only).
✔ International Bank Transfers (for bulk or high-value transactions).
✔ PayPal or Stripe (for certain global transactions).

🔴 Important Notes:

• Some payment gateways may charge an additional foreign transaction fee, which is not covered by LeSo.
• Users must ensure their bank allows international transactions before making a payment.
• Payments in different currencies may take longer to process, especially for wire transfers.

8.3 Processing Time for International Payments

International payments may take up to 5-7 business days to reflect, depending on:
✔ The payment method used.
✔ Bank processing times for wire transfers.
✔ Verification requirements for large transactions.

Users must factor in processing times when making urgent visa or tour bookings.

8.4 Refunds and Currency Exchange Impact

Refunds for international transactions will be:
✔ Processed in the original currency of the transaction.
✔ Subject to exchange rate differences at the time of refund.
✔ Excluding any bank transfer fees or currency conversion losses.

🔴 Example Scenarios:

• If a User pays ₹1,00,000 for a tour in USD, but the exchange rate drops during refund processing, they may receive a lower amount in INR.
• If an airline cancels an international flight, refunds may be issued after deducting foreign transaction fees.

LeSo is not responsible for losses due to exchange rate changes after a refund request.

8.5 Chargebacks and Disputes in Foreign Payments

Users must contact LeSo’s support team before initiating a chargeback or dispute for an international payment. Unauthorized chargebacks may lead to:
🚨 Permanent suspension from LeSo’s services.
🚨 Legal action to recover disputed amounts.
🚨 Delayed processing of future bookings.

LeSo will only process refunds or disputes as per supplier policies and is not responsible for chargeback penalties imposed by banks.

9. Force Majeure Policy

9.1 Definition of Force Majeure

A Force Majeure event refers to any unforeseen, uncontrollable, and extraordinary circumstance that prevents LeSo from fulfilling its obligations. Such events include but are not limited to:
✔ Natural Disasters – Earthquakes, floods, tsunamis, hurricanes, or wildfires.
✔ Political & Civil Unrest – Riots, wars, terrorism, strikes, or government-imposed restrictions.
✔ Health Crises – Pandemics, epidemics, public health emergencies, or quarantine requirements.
✔ Travel Disruptions – Airline strikes, mass flight cancellations, border closures, or visa suspensions.
✔ Technological Failures – Cyberattacks, power outages, or critical IT system failures.

LeSo is not liable for any losses, delays, or disruptions caused by these events, as they are beyond reasonable control.

9.2 Impact on Visa Processing and Tour Services

If a Force Majeure event occurs, LeSo may be unable to process visas, conduct tours, or fulfill bookings as planned. The impact includes:
🚨 Delays in visa approvals due to embassy shutdowns or reduced processing capacity.
🚨 Flight cancellations affecting travel itineraries.
🚨 Hotel or tour operator closures resulting in unavailable services.
🚨 New government restrictions on travel, entry bans, or emergency lockdowns.

In such cases, LeSo will:
✔ Notify Users as soon as possible.
✔ Work with embassies, airlines, and suppliers to reschedule or adjust bookings.
✔ Offer alternative solutions or rebooking where feasible.

9.3 Refunds and Cancellations Due to Force Majeure

LeSo will attempt to minimize financial losses for Users affected by a Force Majeure event. However, refunds will be subject to third-party policies, including airlines, hotels, and visa authorities.

✔ Visa Services: If an embassy halts visa processing, fees may not be refundable but LeSo will hold the application for future processing.
✔ Flight and Hotel Bookings: Refunds or credits will depend on airline and hotel cancellation policies.
✔ Tour Packages: If a tour is canceled due to an uncontrollable event, LeSo will attempt to reschedule or provide an alternative option.

🔴 No Guarantees:

• If suppliers refuse refunds, LeSo cannot issue a refund from its own funds.
• Users are advised to purchase travel insurance to cover Force Majeure-related losses.

9.4 User Responsibility During Force Majeure Events

Users must:
✔ Stay informed about travel advisories and restrictions in their destination country.
✔ Purchase comprehensive travel insurance to cover unexpected disruptions.
✔ Cooperate with LeSo in rescheduling or modifying bookings as required.

Users acknowledge that LeSo cannot be held liable for financial losses, missed flights, or trip disruptions resulting from Force Majeure.

9.5 Emergency Assistance & Support

In the event of a crisis affecting travel plans, LeSo will provide:
✔ Priority support for Users stranded due to cancellations.
✔ Assistance in securing alternative flights, hotel stays, or transport.
✔ Information on embassy contacts and emergency consulate services.

However, LeSo is not responsible for emergency evacuation, medical expenses, or additional costs incurred due to Force Majeure.

10. Fraud Prevention & Compliance

10.1 Zero-Tolerance Policy for Fraudulent Activities

LeSo maintains a strict anti-fraud policy to ensure the integrity of its visa processing, tour services, and financial transactions. Users engaging in any form of fraud, misrepresentation, or unethical behavior will face immediate service termination, blacklisting, and potential legal action.

🚨 Examples of Fraudulent Activities:

• Submitting fake documents for visa processing (e.g., altered bank statements, falsified employment letters).
• Providing false identity information or using another person’s documents.
• Tampering with airline tickets or hotel bookings.
• Initiating chargeback fraud after receiving services.
• Money laundering or unauthorized payment transactions.

Users acknowledge that LeSo reserves the right to report fraudulent activity to embassies, banks, law enforcement, and relevant authorities.

10.2 Identity Verification & Security Checks

To prevent fraud, LeSo may require additional identity verification measures for certain transactions, such as:
✔ Passport verification before visa submission.
✔ Self-attested declarations confirming the accuracy of submitted information.
✔ One-Time Password (OTP) authentication for payments.
✔ KYC (Know Your Customer) verification for high-value transactions.

Failure to comply with verification requests may result in:
🚨 Delays in processing.
🚨 Denial of services.
🚨 Permanent blacklisting from LeSo’s platform.

10.3 Prevention of Misuse of Visa Services

Users must not attempt to:
🚫 Apply for a tourist visa with the intent to work illegally in another country.
🚫 Provide misleading or incomplete information in visa applications.
🚫 Use LeSo’s services for immigration fraud.

LeSo cooperates with embassies and immigration authorities to detect fraudulent applications. If a visa is rejected due to fraud, the User may face legal consequences and a lifetime ban from applying for visas through LeSo.

10.4 Compliance with International Laws & Regulations

LeSo adheres to local and international regulations governing travel, visas, and financial transactions. Users must:
✔ Follow country-specific visa and travel rules.
✔ Comply with banking regulations for foreign transactions.
✔ Ensure that their purpose of travel matches their visa type.

LeSo does not facilitate illegal immigration, fake documentation, or unauthorized financial transactions. If a User is found violating laws, LeSo will not be held liable and will report the case to the relevant authorities.

10.5 Blacklisting and Legal Action Against Fraudulent Users

If a User engages in fraudulent activity, LeSo reserves the right to:
🚨 Cancel all ongoing services and bookings without refund.
🚨 Block the User from future transactions.
🚨 Report the fraud to legal authorities, embassies, and financial institutions.

🔴 Example Cases Where Blacklisting Applies:

• A User submits fake financial proof for a visa and is caught by the embassy.
• A User disputes a legitimate payment (chargeback fraud) after receiving visa/tour services.
• A User engages in abusive or unethical behavior toward LeSo staff.

Once blacklisted, the User cannot reapply for any services with LeSo under any circumstances.

10.6 Cooperation with Banks and Authorities for Fraud Prevention

LeSo works closely with:
✔ Banks and payment processors to detect suspicious transactions.
✔ Embassies and consulates to verify visa applicants' details.
✔ Cybersecurity firms to prevent hacking, data breaches, or payment fraud.

Users acknowledge that any suspicious or flagged activity may result in delayed processing, additional verification steps, or legal intervention.

11. Customer Responsibilities for Delays & Issues

11.1 User’s Duty to Provide Complete & Accurate Information

Users are responsible for ensuring that all required details (personal information, travel documents, and payment details) are accurate and complete. Any errors, omissions, or inconsistencies in the submitted data may cause delays or lead to service denial.

✔ Examples of User Mistakes That Cause Delays:

• Providing an expired passport number for visa processing.
• Submitting incomplete or incorrect visa application forms.
• Entering wrong flight dates when booking a tour package.
• Delaying response to LeSo’s document requests.

🔴 Impact:

• Additional fees for corrections or resubmissions.
• Missed visa deadlines or travel disruptions.
• Cancellation of services without a refund (if errors are not rectified on time).

Users must double-check all entries before final submission.

11.2 Timely Response to Communication Requests

LeSo may require Users to respond within a specific timeframe to:
✔ Requests for additional documents for visa processing.
✔ Payment confirmation or verification emails.
✔ Flight, hotel, or tour itinerary approvals.

🚨 Failure to respond within 24-48 hours may result in:

• Visa processing delays or rejections.
• Bookings being canceled by airlines/hotels.
• Loss of promotional rates or discounts.

LeSo is not responsible for delays caused by a User’s failure to provide timely responses.

11.3 Responsibility for Missed Flights, Appointments, and Deadlines

Users must ensure that they:
✔ Arrive at the airport well in advance for flights.
✔ Attend embassy visa interviews at the scheduled time.
✔ Meet visa submission deadlines before travel.

🔴 LeSo is not responsible for:
🚫 Users missing flights due to personal delays.
🚫 Visa appointment no-shows due to negligence.
🚫 Expired visa applications due to late submissions.

If a User misses an appointment or deadline, they must rebook or reapply at their own expense.

11.4 Compliance with Local Laws & Regulations

Users must adhere to:
✔ Local immigration and visa policies in their travel destination.
✔ Tourist conduct laws, including safety regulations at hotels or attractions.
✔ Financial and tax obligations, such as paying local taxes where applicable.

🚨 If a User violates local laws (e.g., overstays a visa, breaks a country's travel rules), LeSo is not liable for legal consequences.

Users are fully responsible for understanding and complying with all legal requirements.

11.5 Liability for Additional Costs Due to User Negligence

Users are financially responsible for any extra costs resulting from:
✔ Rebooking flights or hotels due to incorrect travel dates.
✔ Paying fines for incorrect visa applications.
✔ Extra service fees for urgent requests due to last-minute errors.

🔴 Example Scenarios:

• A User enters the wrong passport number, and the embassy rejects the application—requiring a new application with additional charges.
• A User forgets to bring necessary documents for a visa appointment, resulting in rescheduling fees.
• A User misses their tour departure time, and rescheduling is not possible.

LeSo will assist in rectifying issues where possible, but all additional costs must be borne by the User.

11.6 Technical & System Issues

While LeSo strives for a smooth experience, technical errors (e.g., website downtime, payment gateway failures, or booking system lags) may occur. Users must:
✔ Notify LeSo immediately if they encounter booking/payment errors.
✔ Wait for resolution before reattempting payments to avoid duplicate charges.
✔ Understand that LeSo is not responsible for third-party system failures beyond its control.

If a payment fails due to a bank or payment gateway issue, the User must contact their bank for resolution.

12. Lost Documents & Courier Liability

12.1 User Responsibility for Document Submission

Users must ensure that all physical documents (such as passports, visa forms, and supporting paperwork) submitted for visa processing are:
✔ Complete and in proper condition before dispatch.
✔ Sent through a secure courier service if mailing documents.
✔ Properly labeled with correct recipient details (when sending documents to embassies, consulates, or LeSo).

🔴 LeSo is not responsible for:
🚫 Documents that are incomplete, incorrect, or damaged before submission.
🚫 Delays in document receipt due to incorrect mailing addresses.
🚫 Losses due to user negligence (e.g., misplacing their own passport).

12.2 Courier Handling and Third-Party Risks

For Users opting to send or receive documents via courier services, LeSo partners with third-party logistics providers for secure handling. However, LeSo does not have direct control over courier operations, and Users acknowledge the following risks:
✔ Delays due to courier service backlogs or weather conditions.
✔ Mishandling or loss of documents by the courier company.
✔ Courier service refusals due to restrictions in specific regions.

🚨 If a document is lost or delayed by a courier company, LeSo will assist in tracking it but is not financially responsible for any losses.

12.3 Embassy & Consulate Document Handling

Once a User’s documents are submitted to an embassy or consulate, they are under government authority jurisdiction. Users acknowledge that:
✔ LeSo cannot control processing times at embassies.
✔ Embassies may misplace documents in rare cases (which is beyond LeSo’s control).
✔ Embassies may return passports/documents via their own courier partners, and LeSo has no influence over embassy-selected courier providers.

If a document is misplaced by the embassy, LeSo will assist the User in filing a request for retrieval or re-issuance, but the final decision lies with the embassy.

12.4 Liability for Lost or Damaged Passports

If a User’s passport is lost in transit, whether by courier, embassy, or other third parties, LeSo is not liable for replacing or compensating for the loss. The User must:
✔ Immediately report the lost passport to the authorities (local police and embassy).
✔ Apply for a re-issuance of a new passport at their nearest passport office.
✔ Update LeSo if their visa application is affected due to the loss.

LeSo will assist the User where possible, but all financial or procedural burdens fall on the User.

12.5 Insurance for Valuable Documents

Users are encouraged to:
✔ Insure their documents with a travel insurance provider for protection against loss or theft.
✔ Use premium courier services that offer document tracking and compensation for losses.
✔ Keep copies of all essential documents (passport, visa pages, identity proof) before submission.

🚨 LeSo does not provide document insurance, and Users must take independent precautions.

12.6 Recovery Assistance in Case of Lost Documents

If a User’s documents are lost by an external party (courier, embassy, or travel provider), LeSo will:
✔ Provide guidance on reapplying for lost documents.
✔ Assist in filing a document loss report (if required).
✔ Help coordinate resubmission of visa applications where applicable.

However, LeSo cannot guarantee document retrieval or financial reimbursement for lost items.

13. Promotional Offers & Discounts

13.1 General Terms for Promotions

LeSo periodically offers discounts, promotional deals, and limited-time offers on its visa processing, tour packages, and travel-related services. These offers are subject to:
✔ Availability for a limited time and may expire without prior notice.
✔ Specific eligibility criteria, such as first-time Users, referrals, or bulk bookings.
✔ Non-transferability, meaning promotions apply only to the User who redeemed them.

🚨 LeSo reserves the right to withdraw or modify promotions at any time.

13.2 Types of Promotional Offers

Promotional offers may include:
✔ Early Bird Discounts – Lower rates for Users who book services well in advance.
✔ Referral Discounts – Incentives for Users who refer new customers to LeSo.
✔ Seasonal or Festival Offers – Limited-time promotions during peak travel periods.
✔ Bundle Discounts – Special rates for Users booking both visas and tours together.
✔ Loyalty Rewards – Special perks for repeat customers.

Users must check the specific terms of each offer before claiming them.

13.3 Restrictions & Limitations on Discounts

LeSo promotions may have certain restrictions, such as:
🚫 Cannot be combined with other offers, unless explicitly mentioned.
🚫 Not applicable to government fees (e.g., visa fees paid directly to embassies).
🚫 Subject to minimum booking requirements (e.g., discounts applicable only on bookings above ₹10,000).
🚫 Exclusions on certain services, such as emergency visa processing or last-minute tour bookings.

Each discount has its own validity period, and expired offers cannot be reinstated.

13.4 Cancellation and Refund Policy for Promotional Bookings

✔ If a User cancels a service booked with a promotional discount, the refund (if applicable) will be processed after deducting the promotional benefit received.
✔ Non-refundable promotional offers cannot be refunded under any circumstances.
✔ If a service is canceled by LeSo due to unforeseen reasons, Users may receive a credit for future use instead of a refund.

🔴 Example Scenario:

• If a User booked a ₹20,000 tour with a ₹2,000 discount and later cancels, the refundable amount will be calculated based on ₹18,000 (not the full ₹20,000).

13.5 Fraudulent Use of Discounts

Users attempting to misuse or exploit promotional offers by:
🚨 Creating multiple fake accounts to claim first-time User discounts.
🚨 Using false referrals to earn extra credits.
🚨 Applying expired or inapplicable promo codes.

… may have their discounts revoked, and their account may be blacklisted from future promotions.

LeSo reserves the right to deny promotional benefits to any User engaging in fraudulent practices.

13.6 Right to Modify or Withdraw Offers

LeSo reserves the right to:
✔ Modify, extend, or discontinue any promotional offer at its sole discretion.
✔ Cancel promotional benefits if the User does not meet eligibility requirements.
✔ Limit the number of discount redemptions per User to prevent abuse.

All promotions are subject to LeSo’s final decision, which cannot be contested.

14. Photo & Content Sharing Policy

14.1 User Consent for Photo & Content Usage

By using LeSo’s visa and tour services, Users acknowledge and agree that LeSo may request permission to use photos, videos, or testimonials for promotional purposes. This includes:
✔ Travel photos shared voluntarily by Users.
✔ Reviews, feedback, or testimonials provided about LeSo’s services.
✔ User-generated content submitted on LeSo’s website, social media, or review platforms.

🚨 LeSo will never use User content without prior consent.

14.2 Types of Content Used for Marketing

LeSo may use User-provided content for:
✔ Website & Blog Features – Displaying travel stories and customer experiences.
✔ Social Media Promotions – Sharing photos/videos on Instagram, Facebook, LinkedIn, etc.
✔ Email Campaigns & Advertisements – Showcasing positive User testimonials.
✔ Success Stories for Future Customers – Encouraging new travelers to use LeSo’s services.

Content is used strictly for marketing and promotional purposes, with proper attribution to the User where applicable.

14.3 Opt-Out & Content Removal Requests

Users have the right to opt out or request the removal of their content from LeSo’s platforms at any time by:
✔ Sending an email to support@leso.co.in requesting content removal.
✔ Providing proof of ownership for the requested content.

LeSo will honor removal requests within 7 business days, except where content is part of an active advertising campaign.

14.4 Privacy & Responsible Use of User Content

✔ LeSo will not edit or manipulate User content in a misleading manner.
✔ LeSo will not sell User-generated content to third parties.
✔ LeSo will not disclose personal information linked to the content without consent.

Users retain ownership of their content but grant LeSo a non-exclusive, royalty-free right to use it for marketing unless opted out.

14.5 Prohibited Content & Moderation

LeSo reserves the right to reject or remove any content that:
🚨 Contains offensive, illegal, or misleading information.
🚨 Violates another person’s privacy or copyright.
🚨 Misrepresents LeSo’s services or includes false claims.

All content submissions are subject to moderation before being featured on any platform.

15. Health & Safety Compliance

15.1 User Responsibility for Health & Vaccination Requirements

Users must ensure that they meet all health and vaccination requirements mandated by their travel destination. This includes:
✔ Vaccinations (e.g., Yellow Fever, Polio, COVID-19).
✔ Medical screenings, if required by the embassy or airline.
✔ Health certificates for visa or entry purposes.

🚨 Failure to meet these requirements may result in denied boarding or entry restrictions.

LeSo is not responsible for delays, fines, or trip cancellations caused by a User’s failure to comply with health regulations.

15.2 Travel Insurance Recommendations

LeSo strongly recommends that Users purchase comprehensive travel insurance covering:
✔ Medical emergencies (hospitalization, accidents, treatment costs).
✔ Trip cancellations due to unforeseen health issues.
✔ Emergency evacuation and repatriation if required.

🚨 LeSo does not provide medical insurance and will not be liable for medical expenses incurred during travel.

15.3 COVID-19 & Other Pandemic-Related Policies

Due to evolving health guidelines, Users may be subject to:
✔ Pre-departure PCR or antigen tests.
✔ Quarantine requirements upon arrival or return.
✔ Mandatory health declaration forms at immigration.

🚨 If a User tests positive for COVID-19 before travel, LeSo will not be responsible for losses incurred due to trip cancellation. Users must check cancellation policies with airlines and hotels.

15.4 Safety & Conduct During Travel

Users are expected to:
✔ Follow safety guidelines at airports, hotels, and tour locations.
✔ Adhere to local laws and emergency protocols in the destination country.
✔ Avoid reckless behavior that may endanger themselves or others.

🚨 LeSo is not responsible for accidents, injuries, or legal issues arising from a User’s failure to follow safety rules.

15.5 Health Documentation & Embassy Requirements

Some embassies require:
✔ Medical check-ups for long-term visas (e.g., work, study, or residency visas).
✔ Proof of vaccination history before issuing visas.
✔ Medical insurance proof for visa approval.

Users must confirm these requirements before applying for a visa, as missing documents may lead to visa denial.

16. Emergency Visa Assistance

16.1 Scope of Emergency Visa Services

LeSo provides expedited visa processing for Users who require urgent travel due to:
✔ Medical emergencies (urgent medical treatment abroad).
✔ Death or serious illness of a family member requiring immediate travel.
✔ Last-minute business travel or official invitations.
✔ Flight rescheduling due to unforeseen circumstances.

🚨 Emergency visa assistance is subject to embassy processing capabilities and approval timelines. LeSo cannot override embassy policies.

16.2 Fast-Track Processing & Priority Handling

LeSo offers fast-track services for certain visa categories, including:
✔ Same-day or 24-hour visa processing (if the embassy allows).
✔ Priority submission slots at consulates or visa centers.
✔ Dedicated visa consultants for emergency cases.

🔴 Important Note:

• Not all embassies offer expedited visa processing.
• Additional fees may apply for urgent handling.
• Embassy approvals are not guaranteed, even for emergencies.

16.3 Required Documentation for Emergency Visas

Users must provide proof of emergency for expedited visa requests, such as:
✔ Medical certificates (for urgent travel due to health issues).
✔ Death certificates & relationship proof (for family bereavements).
✔ Official business letters (for urgent work travel).

LeSo will assist with document submission, but embassies have the final say on approval.

16.4 Limitations & Embassy Restrictions

🚨 Emergency visas are not available for all destinations or visa types.
🚨 Embassy closures, public holidays, or political reasons may delay processing.
🚨 Users must apply as early as possible to increase the chances of approval.

LeSo will work with Users to find alternative travel solutions if emergency visas are denied.

16.5 Additional Fees for Emergency Processing

✔ Expedited visa services may incur higher service charges due to priority handling.
✔ Additional courier or document retrieval fees may apply for urgent cases.
✔ Users must confirm cost estimates before proceeding with emergency applications.

Refunds will not be provided if an emergency visa application is rejected, as all processing fees are paid to embassies upfront.

17. Tour Modifications & Unforeseen Changes

17.1 LeSo’s Right to Modify Tour Itineraries

LeSo reserves the right to modify, reschedule, or alter tour itineraries due to:
✔ Weather disruptions (storms, floods, extreme conditions).
✔ Airline schedule changes or flight cancellations.
✔ Local strikes, political instability, or safety concerns.
✔ Hotel overbookings or last-minute supplier changes.

Whenever modifications occur, LeSo will:
✔ Offer an alternative itinerary of equal or greater value.
✔ Communicate changes to Users at the earliest possible time.
✔ Provide refunds only if no suitable alternative is available.

🚨 LeSo is not responsible for dissatisfaction due to itinerary adjustments caused by external factors.

17.2 User-Initiated Tour Modifications

Users may request modifications to their tour booking, including:
✔ Date changes (subject to availability and supplier policies).
✔ Hotel upgrades or room modifications.
✔ Add-ons like additional excursions, meals, or transport.

🔴 Modification Fees May Apply:

• Airlines and hotels may charge rebooking fees for date or destination changes.
• Some services, like guided tours, may be non-refundable after confirmation.
• Last-minute changes may not always be accommodated.

LeSo will assist with modifications but cannot guarantee approval from third-party suppliers.

17.3 Partial Cancellations & Refund Adjustments

If a User wishes to modify or cancel part of their trip:
✔ Refunds (if applicable) will be based on supplier policies.
✔ Unused services (e.g., missed sightseeing tours) may not be eligible for refunds.
✔ Some bookings, like flights or prepaid hotel stays, may be non-refundable.

🚨 LeSo cannot issue refunds for services already used or for voluntary trip adjustments.

17.4 Unforeseen Circumstances Affecting Tours

Unexpected events beyond LeSo’s control may require modifications to tours, including:
🚨 Natural disasters, extreme weather, or pandemics.
🚨 Government-imposed travel bans or curfews.
🚨 Supplier shutdowns (hotel closures, airline bankruptcies).

In such cases, LeSo will:
✔ Work to reschedule bookings at no additional cost when possible.
✔ Offer travel credits or vouchers if refunds are not available.
✔ Assist in arranging alternative travel plans.

Refund eligibility depends on third-party supplier policies, not LeSo’s discretion.

18. Hidden Fees & Charges Disclosure

18.1 Commitment to Transparent Pricing

LeSo ensures transparent pricing for all visa and tour services, but Users must be aware that additional charges may apply in certain cases. These costs are imposed by third-party suppliers, government agencies, or payment processors, and LeSo has no control over them.

✔ All known costs are disclosed upfront before booking confirmation.
✔ Additional fees (if applicable) are mentioned in the invoice or terms.
✔ Users are responsible for checking fine print before completing a transaction.

🚨 LeSo will not cover additional charges that arise after a booking is confirmed.

18.2 Potential Extra Charges in Visa Processing

Users should be aware that visa fees do not always cover all expenses. Some embassies and consulates may charge additional costs, including:
✔ Biometric submission fees (if required).
✔ Visa courier delivery charges (for passport returns).
✔ Urgent processing or same-day visa approval fees.
✔ Translation and document notarization charges (if required by the embassy).

These fees vary by country and are not included in LeSo’s standard service fees.

18.3 Additional Costs for Tours & Travel

Users may encounter additional expenses during their tours, including:
✔ City taxes & resort fees, payable directly at hotels.
✔ Luggage fees charged by airlines for extra baggage.
✔ Entry fees for attractions not included in the package.
✔ Personal expenses such as meals, tips, and souvenirs.

LeSo will provide a breakdown of expected costs, but Users should check with individual service providers for any destination-specific surcharges.

18.4 Payment Gateway Fees & Foreign Exchange Charges

LeSo accepts multiple payment methods, but certain transactions may include:
✔ Bank-imposed foreign transaction fees (if paying in a non-INR currency).
✔ Credit card processing fees for international payments.
✔ Conversion rate fluctuations affecting final charges.

Users should check with their bank or card issuer for potential hidden charges.

18.5 Refund Deductions & Non-Refundable Fees

Users requesting refunds must note:
✔ Embassy fees are non-refundable, even if a visa is denied.
✔ Hotel and airline refund policies vary, and cancellation fees may apply.
✔ Service charges for visa applications and tour bookings are non-refundable once processing has begun.

Refund amounts will be adjusted accordingly, and Users will be informed of any deductions before processing.

18.6 Late Payment Penalties & Reprocessing Fees

For late or failed payments, additional charges may include:
✔ Rebooking fees if a service is canceled due to delayed payment.
✔ Penalties for missed deadlines in visa submissions.
✔ Late payment charges on installment-based tour plans.

Users should ensure timely payments to avoid unnecessary extra costs.

18.7 LeSo’s Liability Regarding Extra Charges

LeSo does not control external fees and will not cover or reimburse any hidden charges imposed by third-party suppliers. Users must:
✔ Read and understand all cost breakdowns before confirming bookings.
✔ Contact service providers directly for additional cost clarifications.
✔ Factor in potential surcharges when planning their travel budget.

LeSo will assist Users in understanding these fees but is not liable for unplanned expenses.

19. Right to Blacklist Users

19.1 Grounds for Blacklisting

LeSo reserves the right to blacklist or permanently ban Users from accessing its visa, tour, and travel services if they engage in:
🚨 Fraudulent activities (submitting fake documents, false claims, or chargeback fraud).
🚨 Repeated violations of terms and conditions (ignoring payment deadlines, misusing discounts, or failing to provide correct documents).
🚨 Abusive behavior towards staff, including threats, harassment, or offensive language.
🚨 Failure to comply with travel laws, including visa overstays or illegal activities in a foreign country.
🚨 Unauthorized use of services, such as applying for visas under false pretenses.

Once blacklisted, the User will not be eligible for any future LeSo services.

19.2 Consequences of Blacklisting

Users who are blacklisted by LeSo will face the following consequences:
✔ Immediate termination of all ongoing applications and bookings.
✔ No refunds for partially completed services.
✔ Denial of access to future visa or tour services.
✔ Reporting of fraudulent cases to embassies, banks, and legal authorities.

🚨 Once blacklisted, Users cannot appeal or request reinstatement.

19.3 Blacklisting for Chargeback Abuse & Non-Payment

Users who engage in unauthorized chargebacks or fail to make payments may be blacklisted for:
✔ Disputing legitimate transactions after receiving services.
✔ Repeatedly failing to clear dues on confirmed bookings.
✔ Attempting to avoid cancellation fees by using payment reversals.

LeSo will recover outstanding dues through legal action if necessary.

19.4 Legal Action Against Blacklisted Users

If a blacklisted User has caused financial losses to LeSo, the company may:
✔ Pursue legal claims for damages.
✔ Report fraudulent activity to authorities and embassies.
✔ Blacklist associated names and contact details to prevent future fraud attempts.

🚨 Users who engage in visa or travel fraud may also face bans from embassies and consulates worldwide.

19.5 Blacklist Appeal Process (Limited Cases)

In rare cases, Users may request a blacklist review if:
✔ The blacklisting was based on a misunderstanding or incorrect information.
✔ The User corrects the issue and compensates for any financial loss caused.

LeSo has sole discretion in deciding whether to lift a blacklist status.

20. International Transaction Fees

20.1 Applicability of International Transaction Fees

LeSo provides visa and tour services that may require cross-border payments, leading to potential international transaction fees imposed by:
✔ Banks and card issuers for payments in foreign currencies.
✔ Payment gateways processing international transactions.
✔ Conversion fees when paying in a currency different from INR.

🚨 LeSo does not control or profit from these fees; they are imposed by financial institutions.

20.2 Types of International Transaction Fees

Users may encounter different types of charges, including:
✔ Currency Conversion Charges – Applied when paying in a foreign currency.
✔ Foreign Transaction Fees – A percentage of the total amount charged by banks.
✔ Cross-Border Payment Surcharges – Additional costs for transactions processed outside India.
✔ Bank Processing Fees – Extra charges on wire transfers or international remittances.

🔴 Example Scenario:

• A User paying for a Schengen visa in EUR via an Indian credit card may see a 2-3% international processing fee added by their bank.
• If an airline ticket is booked in USD, the final INR amount may be higher due to bank conversion rates.

Users must check with their bank or payment provider for exact fees before making an international transaction.

20.3 Avoiding Extra Costs on International Payments

To minimize international transaction fees, Users can:
✔ Use a forex-enabled credit/debit card to avoid extra conversion costs.
✔ Pay in INR where possible to avoid bank-imposed conversion surcharges.
✔ Choose local payment options for tour bookings to avoid cross-border fees.
✔ Check real-time exchange rates before making a payment.

LeSo provides an estimated cost breakdown, but the final charge may vary due to bank-imposed conversion rates.

20.4 Refunds & Currency Exchange Impact

Refunds for international transactions are subject to:
✔ Exchange rate differences at the time of refund.
✔ Deduction of any non-refundable transaction fees charged by banks.
✔ Longer processing times (up to 30 business days) for international refunds.

🚨 LeSo is not responsible for losses due to exchange rate fluctuations during refunds.

20.5 Chargebacks & Disputed International Payments

Users must avoid unauthorized chargebacks on international transactions. If a dispute arises:
✔ The User must first contact LeSo’s support team for resolution.
✔ Illegitimate chargebacks (e.g., disputing a valid visa/tour purchase) may result in blacklisting from LeSo services.
✔ Banks may impose penalties for excessive or fraudulent chargeback claims.

LeSo will assist with legitimate disputes, but final resolution depends on the bank and payment provider’s policies.

21. Operational Delays & Maintenance

21.1 Possible Causes of Operational Delays

LeSo strives to provide seamless visa and tour services, but certain operational delays may occur due to:
✔ Embassy backlogs causing slower visa approvals.
✔ Airline or hotel system failures affecting bookings.
✔ Payment gateway downtime delaying transactions.
✔ Technical maintenance or website upgrades affecting service availability.
✔ Public holidays or unforeseen embassy closures.

🚨 LeSo is not responsible for delays caused by third-party service providers or government agencies.

21.2 Scheduled Maintenance & System Upgrades

LeSo may occasionally conduct scheduled maintenance to improve service quality, which may result in:
✔ Temporary website downtime affecting online bookings or applications.
✔ Delayed email responses from support teams.
✔ Short-term disruptions in tracking or payment systems.

🔴 Users will be notified in advance about major maintenance schedules.

21.3 User Responsibilities During Delays

If an operational delay affects a booking or visa application, Users must:
✔ Check their email for updates from LeSo.
✔ Allow additional processing time before raising a complaint.
✔ Avoid last-minute applications to prevent travel disruptions.

LeSo will work to resolve issues as quickly as possible, but Users must plan ahead for potential delays.

21.4 Compensation & Refunds for Service Interruptions

✔ If a delay is caused directly by LeSo, affected Users may receive a free rebooking or service extension.
✔ If delays are caused by third-party suppliers (airlines, hotels, embassies), refunds will depend on their policies.
✔ LeSo is not liable for indirect losses (e.g., missed flights due to delayed visa processing).

🚨 LeSo does not offer compensation for delays beyond its control.

22. Public Health Emergencies & Travel Restrictions

22.1 Compliance with Health Regulations

Users must comply with all health-related travel regulations imposed by:
✔ Destination country governments.
✔ Airlines and airport authorities.
✔ Visa-issuing embassies or consulates.
✔ Local health organizations (e.g., WHO, CDC).

LeSo is not responsible for travel disruptions due to changes in public health policies.

22.2 Travel Restrictions & Quarantine Rules

Users must stay informed about:
✔ COVID-19 or other pandemic-related travel bans.
✔ Mandatory quarantine periods on arrival.
✔ Health screening and PCR testing requirements.
✔ Vaccination certificates or digital health passes required for entry.

🚨 LeSo cannot override government-imposed travel restrictions or waive quarantine requirements.

22.3 Visa Processing During Health Emergencies

During pandemics or outbreaks, embassies may:
✔ Suspend visa applications temporarily.
✔ Introduce additional medical clearance requirements.
✔ Require travelers to have medical insurance covering COVID-19 or other illnesses.

Users acknowledge that delays or cancellations due to health emergencies are beyond LeSo’s control.

22.4 Refund Policy for Public Health-Related Cancellations

✔ Embassy visa fees are non-refundable, even if the government imposes a sudden travel ban.
✔ Airline and hotel refunds depend on supplier policies.
✔ LeSo will assist in rescheduling services where possible.

🚨 Users should purchase travel insurance to cover trip cancellations due to public health concerns.

22.5 Emergency Assistance During Public Health Crises

LeSo will assist travelers affected by health emergencies by:
✔ Providing updated travel advisories.
✔ Helping with rebooking of flights or accommodations.
✔ Connecting travelers with embassy or medical support if required.

However, LeSo is not responsible for evacuation, medical treatment, or expenses arising from a public health crisis.

23. Vendor & Partner Responsibilities

23.1 Role of Third-Party Vendors & Partners

LeSo works with third-party vendors and partners, including:
✔ Airlines and transport providers for ticket bookings.
✔ Hotels and tour operators for accommodations and travel packages.
✔ Embassies and visa centers for processing applications.
✔ Payment processors and banks for transaction handling.

🚨 LeSo does not directly control these services and is not liable for any failures, delays, or errors caused by third-party providers.

23.2 Vendor Service Commitments

✔ Vendors must adhere to service agreements and provide quality service.
✔ Hotels must honor confirmed reservations unless an alternative is arranged.
✔ Airlines must comply with ticketing and cancellation policies.
✔ Payment processors must ensure secure transactions.

LeSo acts as a facilitator and will assist in resolving disputes, but final responsibility lies with the vendor.

23.3 Service Failures by Third-Party Vendors

If a vendor fails to deliver a service, LeSo will:
✔ Assist in finding an alternative (e.g., a different hotel or flight).
✔ Negotiate with the vendor on behalf of the User.
✔ Issue refunds only if the vendor's policy allows.

🚨 LeSo is not responsible for financial losses caused by vendor failures (e.g., flight cancellations due to airline bankruptcy).

23.4 User’s Responsibility in Vendor-Related Issues

✔ Users must read and understand the terms of the vendor (e.g., airline cancellation policies).
✔ Users must report any service issues immediately to LeSo for resolution.
✔ Users acknowledge that LeSo is a booking facilitator, not the direct provider of flights, hotels, or visa approvals.

23.5 Right to Change Vendors & Service Providers

LeSo reserves the right to:
✔ Change hotel, airline, or tour providers due to operational needs.
✔ Select alternative vendors in case of service unavailability.
✔ Offer similar or upgraded services if an originally booked vendor fails to deliver.

Users will be informed of any changes, and reasonable alternatives will be provided whenever possible.

24. Limitations on User Conduct

24.1 General Code of Conduct

Users engaging with LeSo’s services must:
✔ Provide truthful and accurate information for visa processing and tour bookings.
✔ Follow ethical behavior when communicating with LeSo’s support team.
✔ Use LeSo’s website and booking platforms responsibly without exploiting system vulnerabilities.
✔ Adhere to all applicable laws and regulations while using LeSo’s services.

🚨 Any violations may result in service denial, blacklisting, or legal action.

24.2 Misuse of LeSo’s Services

Users are strictly prohibited from:
🚫 Using LeSo’s visa services for illegal immigration or unauthorized residency.
🚫 Providing fraudulent or misleading documents for visa applications.
🚫 Booking tours under false pretenses, such as claiming business travel for personal tourism.
🚫 Engaging in spam, hacking attempts, or system abuse on LeSo’s platform.
🚫 Using LeSo’s services to conduct money laundering or financial fraud.

Any violations may lead to immediate cancellation of services, reporting to authorities, and permanent blacklisting.

24.3 Abusive or Inappropriate Behavior

Users must not engage in:
🚨 Verbal or written abuse towards LeSo’s customer support staff.
🚨 Harassment, threats, or discriminatory behavior in any form.
🚨 Spreading false information about LeSo on public forums or social media.

LeSo reserves the right to refuse services and take legal action against Users who exhibit such behavior.

24.4 Restrictions on Refund & Payment Disputes

✔ Chargeback abuse (requesting refunds after receiving services) is strictly prohibited.
✔ False claims of non-receipt of services may lead to legal consequences.
✔ Users must contact LeSo’s support team first before initiating payment disputes.

🚨 Any fraudulent refund claims will result in immediate account suspension.

24.5 Compliance with Destination Country Laws

Users must follow the visa conditions and travel laws of the country they are visiting. This includes:
✔ Not overstaying visas beyond the permitted duration.
✔ Respecting entry and exit restrictions imposed by immigration authorities.
✔ Following local cultural and legal norms while traveling.

🚨 LeSo is not responsible for legal issues Users face due to violations of destination country laws.

25. Payment Failures & Chargebacks

25.1 User Responsibility for Successful Payments

Users must ensure that all payments are successfully processed when booking a visa, tour, or travel-related service with LeSo. This includes:
✔ Ensuring sufficient funds in their bank account or payment method.
✔ Verifying correct payment details before confirming the transaction.
✔ Avoiding multiple failed attempts that may trigger fraud detection.
✔ Ensuring international transactions are enabled (if paying from a non-Indian account).

🚨 LeSo is not responsible for payment failures due to user banking issues or card restrictions.

25.2 Common Reasons for Payment Failures

Users may experience payment failures due to:
🚨 Bank declines or insufficient balance.
🚨 Expired or blocked credit/debit cards.
🚨 Transaction limits imposed by the bank.
🚨 Technical issues with payment gateways.

🔴 Users must contact their bank/payment provider for assistance before retrying a failed transaction.

25.3 Chargeback Abuse & Payment Disputes

Users must not initiate a chargeback (payment reversal) without valid reasons. Fraudulent chargebacks include:
🚨 Falsely claiming a service was not provided after using it.
🚨 Attempting to reverse payments for non-refundable services.
🚨 Filing a dispute without first contacting LeSo for resolution.

🔴 Users who engage in chargeback abuse will be permanently blacklisted from LeSo’s services and may face legal action.

25.4 Handling of Chargeback & Dispute Resolutions

✔ Users must first contact LeSo’s support team to resolve any payment-related issue.
✔ If a chargeback is initiated, LeSo will provide proof of services rendered to the payment provider.
✔ If the chargeback is found fraudulent, the User will be required to repay the amount plus penalties before being allowed to use LeSo’s services again.

🚨 LeSo reserves the right to recover unpaid dues and take legal action where necessary.

25.5 Late Payment Consequences

If a payment is not completed on time for an ongoing service:
✔ The booking or visa application may be put on hold or canceled.
✔ The User may incur late fees or additional charges.
✔ Unpaid invoices may be sent to a collections agency for recovery.

🔴 LeSo will not process any services unless full payment is received.

26. Identity Verification & Security Checks

26.1 Purpose of Identity Verification

LeSo requires identity verification for certain transactions to:
✔ Prevent fraudulent visa applications and bookings.
✔ Ensure compliance with government regulations.
✔ Protect Users from unauthorized access or identity theft.
✔ Reduce risks of financial fraud and chargeback abuse.

🚨 Failure to complete identity verification may result in service denial or delays.

26.2 Documents Required for Identity Verification

Users may be required to submit:
✔ Valid passport copy (for visa processing).
✔ Government-issued ID (Aadhaar, PAN, driver’s license, etc.).
✔ Selfie or video verification for certain transactions.
✔ Proof of address or bank statements for large-value payments.

🔴 Providing fake or altered documents will result in immediate blacklisting and possible legal action.

26.3 Verification Process for Visa Applications

For visa processing, LeSo follows a strict verification procedure:
✔ Cross-checking passport and personal details with government records.
✔ Ensuring visa application details match submitted documents.
✔ Requesting embassy verification for suspicious cases.

🚨 Users who fail identity verification or provide mismatched details may have their visa applications rejected.

26.4 Security Checks for Financial Transactions

LeSo implements security measures to prevent unauthorized payments:
✔ Two-factor authentication (OTP, email verification) for transactions.
✔ Risk assessment for high-value or international payments.
✔ Fraud detection algorithms to flag suspicious activity.

🔴 If a payment is flagged as suspicious, additional verification may be required before processing.

26.5 Denial of Services Due to Failed Verification

Users who fail to complete identity verification may face:
🚨 Delayed or canceled visa/tour bookings.
🚨 Permanent restriction from using LeSo services.
🚨 Reporting to relevant authorities for fraudulent attempts.

LeSo reserves the right to deny services to any User who refuses to undergo required security checks.

27. Customer Support & Complaints

27.1 LeSo’s Commitment to Customer Support

LeSo provides dedicated customer support to assist Users with:
✔ Visa application inquiries and document clarifications.
✔ Tour package details, modifications, and booking issues.
✔ Payment queries, refund requests, and dispute resolution.
✔ General assistance regarding travel policies and procedures.

🚨 LeSo’s support team will respond to all queries in a timely manner, but response times may vary based on case complexity.

27.2 Contacting LeSo Support

Users can reach LeSo’s customer support via:
✔ Email: support@leso.co.in
✔ Phone: [Helpline Number] (Available during business hours).
✔ Live Chat: Accessible through the official website.
✔ WhatsApp Support (if available): For urgent queries.

🚨 Support queries will be handled in priority order based on urgency and complexity.

27.3 Complaint Handling Process

If a User has an issue with LeSo’s services, they can file a complaint by:
✔ Submitting a written complaint via email with supporting details.
✔ Providing booking details and transaction proof for faster resolution.
✔ Allowing LeSo’s support team up to 5-7 business days to review the case.

🚨 Users must avoid filing multiple duplicate complaints, as this can delay resolution.

27.4 Escalation for Unresolved Issues

If a User is unsatisfied with the response from LeSo’s support team, they may:
✔ Request a senior representative to review the case.
✔ Provide additional evidence or documentation to support their claim.
✔ Seek further escalation only if a fair resolution is not provided.

🔴 Frivolous or baseless complaints will not be entertained.

27.5 Abuse of Customer Support Services

Users must:
✔ Communicate with LeSo’s support team respectfully and professionally.
✔ Not engage in abusive, threatening, or harassing behavior.
✔ Avoid spamming multiple channels with the same complaint.

🚨 Users who abuse customer support services may have their accounts restricted or permanently blacklisted.

28. Governing Law & Dispute Resolution

28.1 Jurisdiction & Applicable Laws

This agreement, along with all transactions and services provided by LeSo, shall be governed by the laws of India. Any disputes arising from the use of LeSo’s visa and tour services will be subject to the jurisdiction of courts located in Mumbai, Maharashtra, India.

✔ Users agree that all legal matters will be handled in accordance with Indian laws.
✔ LeSo is not responsible for conflicts with foreign laws regarding visa applications or travel policies.

🚨 Users cannot seek legal action in international jurisdictions against LeSo.

28.2 Dispute Resolution Process

If a dispute arises between a User and LeSo, the following steps will be taken:
✔ Step 1: The User must first submit a written complaint via email to support@leso.co.in detailing the issue.
✔ Step 2: LeSo will review the complaint and attempt to resolve it within 7-14 business days.
✔ Step 3: If unresolved, the matter will be escalated to LeSo’s legal and compliance team for further review.

🚨 Users must exhaust all internal resolution channels before taking legal action.

28.3 Arbitration Clause

✔ If a dispute cannot be resolved amicably, both parties agree to settle the matter through binding arbitration under the Arbitration & Conciliation Act, 1996 (India).
✔ The arbitration shall take place in Mumbai, India, and will be conducted in English.
✔ The decision of the arbitrator shall be final and binding on both parties.

🚨 Users waive the right to pursue class-action lawsuits or public litigation against LeSo.

28.4 Exclusions from Arbitration

The arbitration clause does not apply if:
✔ The dispute involves criminal fraud or intentional misconduct.
✔ Legal intervention is required by government authorities (e.g., visa fraud investigations).

28.5 Limitation on Liability in Legal Disputes

✔ LeSo’s maximum liability in any dispute shall be limited to the amount paid by the User for the specific service in question.
✔ LeSo is not responsible for indirect losses, such as missed flights, visa denials, or hotel cancellations.

🚨 Legal claims against LeSo must be filed within 6 months of the incident; claims beyond this period will not be considered.

29. Data Privacy & User Confidentiality

29.1 Commitment to Data Protection

LeSo is committed to protecting User data and ensuring that personal, financial, and travel-related information remains confidential. By using LeSo’s services, Users agree that their data may be:
✔ Collected for visa processing, tour bookings, and payment verification.
✔ Stored securely in encrypted databases.
✔ Used for customer service, fraud prevention, and regulatory compliance.

🚨 LeSo does not sell, rent, or share User data with unauthorized third parties.

29.2 Types of Data Collected

LeSo may collect the following information for service processing:
✔ Personal details (full name, date of birth, passport number).
✔ Contact details (email, phone number, address).
✔ Financial details (payment method, transaction history).
✔ Travel history and itinerary details.

Users have the right to review or request deletion of their stored data, subject to legal and operational requirements.

29.3 Data Sharing with Third Parties

LeSo only shares User data with trusted entities, including:
✔ Embassies, consulates, and government authorities for visa processing.
✔ Airlines, hotels, and tour operators for confirmed travel bookings.
✔ Payment gateways and financial institutions for secure transactions.

🔴 LeSo does not share User data with marketing agencies or external advertisers.

29.4 Data Security Measures

LeSo implements robust security protocols to protect User data, including:
✔ SSL encryption for website transactions.
✔ Secure servers with multi-layer authentication.
✔ Regular security audits to prevent unauthorized access.

🚨 Users must also take responsibility for their own data security by safeguarding login credentials and avoiding phishing scams.

29.5 User Rights & Data Access Requests

Users may request:
✔ Access to their stored data for review.
✔ Corrections or updates if their information changes.
✔ Permanent deletion of their data (except for legally required records).

🔴 Data deletion requests may result in service limitations, as some information is necessary for transaction verification.

29.6 Compliance with Data Protection Laws

LeSo follows applicable Indian and international data protection regulations, including:
✔ The Information Technology Act, 2000 (India) for cybersecurity compliance.
✔ GDPR compliance (for EU-based Users where applicable).
✔ Regulations on data sharing with embassies and financial institutions.

🚨 Users must acknowledge that data stored with LeSo is subject to Indian jurisdiction.

29.7 Handling of Data Breaches & Unauthorized Access

✔ In case of a data breach or unauthorized access, LeSo will:
✔ Notify affected Users immediately.
✔ Work with cybersecurity firms to resolve vulnerabilities.
✔ Report incidents to regulatory authorities if required.

🚨 Users must report suspected account breaches or unauthorized logins to LeSo’s support team immediately.

30. Termination of Services & Account Deactivation

30.1 Right to Terminate User Services

LeSo reserves the right to suspend or permanently terminate a User’s access to its visa, tour, and travel services under the following conditions:
✔ Violation of LeSo’s Terms & Conditions.
✔ Fraudulent activities (fake documents, false claims, chargeback fraud).
✔ Abusive or threatening behavior towards LeSo staff.
✔ Repeated non-payment or payment disputes.
✔ Misuse of visa services for unauthorized immigration purposes.

🚨 Termination decisions are final and non-reversible.

30.2 User-Initiated Account Deactivation

Users may choose to deactivate their account if:
✔ They no longer require LeSo’s services.
✔ They want to delete their stored data (subject to legal retention policies).
✔ They have completed their travel and visa needs.

🔴 Account deactivation requests must be submitted via email to support@leso.co.in.

30.3 Consequences of Termination

If an account is terminated by LeSo:
✔ All active bookings or visa applications will be canceled (with refunds subject to supplier policies).
✔ The User will lose access to ongoing services and customer support.
✔ Blacklisted Users will not be allowed to re-register with a new account.

🚨 LeSo will report fraudulent terminations to relevant authorities if necessary.

30.4 No Refund Policy for Terminated Accounts

✔ If a User’s account is terminated due to violations of policies, no refunds will be issued.
✔ If a User voluntarily closes their account, LeSo’s refund policies for pending services will apply.
✔ Refunds, if applicable, will be processed as per standard cancellation policies.

🔴 Users cannot reactivate a terminated account without LeSo’s approval.

30.5 Data Retention After Account Termination

✔ LeSo will retain essential transaction records as required by law.
✔ Personal data may be deleted upon request, except where required for compliance.
✔ LeSo will not retain payment credentials after termination for security reasons.

🚨 Users requesting complete data deletion may lose access to past bookings, invoices, and travel history.

For Further Queries:

📧 Email: support@leso.co.in
🌐 Website: www.leso.co.in

© 2025 LeSo. All Rights Reserved.